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We Are Here to HELP!

We Are Here to Help

Dedicated Team for All Your Questions!

Physicians Immediate Care is providing COVID-19 testing and exams to prevent the spread of the COVID-19 virus in our communities.  The health of our patients, staff, and communities is our highest priority.  These unprecedented times also require clear and calm communications; therefore at Physicians Immediate Care, we have established a COVID-19 email box to answer your questions. Staff will be responding to inquiries from 9:00 AM - 5:00 PM Monday - Friday.

PIC Questions

Before you send us your question, please review the most common FAQ's below:

Rapid PCR COVID-19 testing available to all patients; including: 

  • All patients with COVID-19 symptoms
  • All healthcare workers, first responders, and essential workers
  • Patients with exposures to COVID-19 (close contact with someone who has COVID-19)
  • Exposed patients that live with a family member that is deemed at risk
    • If you are not experiencing symptoms, please wait at least 3 days (72 hours) from the time of exposure to be tested.  This will provide the most accurate results.
  • Students that require a test to return back to school
  • Patients requiring a test for travel purposes

Question? Contact our COVID-19 Support Team

After your body has fought off a COVID-19 infection, dead viral matter may stay in your body for several weeks. During this time, COVID-19 tests are likely to give false-positive results. Your test may indicate that you have the illness, even though you have recovered and are not contagious. Unfortunately, this means that COVID-19 tests are of limited value in the first several weeks after you have been infected.

Our diagnostic testing is used to determine if you have been recently infected. If you do test positive for COVID-19, testing can stay positive for weeks even though you have recovered and are no longer infected, so we do not recommend re-testing to prove that you have recovered. There is a high incidence for false positives for up to 6 weeks after an infection. At Physicians Immediate Care, we will only retest a person that has previously tested positive for COVID-19 at least 6 weeks prior. 

If your employer is requesting a retest, please refer to our Return to Work process.

If you have recovered from a COVID-19 infection but develop new symptoms, talk to your healthcare provider. While some providers may offer retesting for patients with symptoms, at Physicians Immediate Care we find a symptomatic approach to be most effective.

At your in-person or virtual appointment, your doctor will ask about your symptoms, take your medical history, and perform an exam if needed. Based on your symptoms, your doctor will assess your COVID-19 risk. At this time, they will also advise you on your next steps, including instructions for treatment and isolation if necessary.

An appointment is recommended for a COVID-19 exam and test but we will also accept walk-ins.  For all other urgent care services  (i.e., injuries, illnesses, x-rays, physical exams, etc.) patients can reserve their time or walk-in at their convenience.

For a COVID-19 exam and test, please follow the below instructions:

  1. Reserve your time by visiting the clinic page or the COVID-19 testing location page or you may walk-in at your convenience.
  2. Please arrive 15 minutes before your appointment time. Remain outside or in your car, until directed to by a staff member. Please text the clinic to let them know you have arrived. You can do this by replying to the confirmation text you received when you made your appointment.
  3. Bring your insurance card and a valid ID.

We will always try to bill your insurance first for the COVID-19 physical exam and the COVID-19 test. However, we recommend you contact your insurance carrier for exact pricing because it may vary depending on your plan.

If you decide to self-pay instead of insurance the pricing is below:

Required COVID-19 Physical Exam* – Care Level 1 
COVID-19 Test – $75
Positive COVID-19 Telehealth Follow Up Visit (optional) - $85

* The exam is necessary so that our medical provider has a health history and a thorough understanding of the patient's symptoms and possible exposure.

Physicians Immediate Care offers two highly accurate tests. The Abbott ID NOW COVID-19 Molecular PCR (Polymerase Chain Reaction) molecular test or an antigen test based on your needs. Both of these tests can give you results in 15 minutes or less. Testing is available at all locations in Illinois, Indiana, and Wisconsin.

We will test those that need a test prior to travel.  

We offer the Abbott ID NOW COVID-19 Molecular PCR (Polymerase Chain Reaction) test for travel purposes. This is a Nucleic Acid Amplification Test (NAAT) with results in under 15 minutes.  This type of test satisfies most travel requirements, please check with your specific airline carrier. For more information on COVID testing for travel, please check out our blog!

Covid

PIC Questions

COVID-19 Inquiry

Our COVID-19 Support Team is also available to answer your questions. Please use the form below.

Our team will be responding to inquiries from 9:00 AM - 5:00 PM Monday - Friday.

FOR YOUR COVID-19 TESTING QUESTIONS:  WWW.PICQUESTIONS.COM

Reserve your time