The Easy, Secure Way to Pay.

How and Why We Use Credit Cards.

Our patients appreciate the convenience of using a credit, debit or flexible benefits card to cover their portion of the medical costs. It saves you a return visit to pay with cash or the hassle of writing and mailing a check. With the increasing number of high-deductible health plans under healthcare reform, it also ensures that we get paid for the services we provide, even if your insurance doesn’t cover a service. We’ll take your card securely today and notify you about any charges due after your insurance is applied.

Is it secure?

Yes. All card information remains absolutely confidential. Your card number is stored securely by First Data, the largest credit card processing company in America.

Do you keep my card number in your records?

No. The card you provide today is used only for today’s visit. We do not save or store your card number in our records or our systems. Our employees and our payment services team cannot look up your card number. For your security, only First Data, the largest credit card processing company in America, has access to your card number for up to 90 days.

How much will be charged on the card?

As a service to our patients, we automatically submit your medical claim(s) to your health insurance company. When your insurance plan determines the amount that you owe as “patient responsibility,” we charge that amount on the card you provided. The maximum we will charge your credit card is $500, but the amount charged will be based on the amount your insurance identifies as patient responsibility up to $500. If the balance due is greater than $500, you will receive a statement for any outstanding balances.

What if I already paid my co-pay?

We collect your co-pay on the day that you receive treatment. For some patients, their insurance plan may cover the rest of the bill. For other patients, their insurance may only cover a portion of the bill. This situation is happening more frequently as many patients have plans with high deductibles or where particular medical services are not covered by their insurance plan.

When will my card be charged?

If you owe any balance after your insurance pays, we will send you an email notification 10 days before your card is charged. The timing of this communication depends on how fast we hear back from your insurance company. It usually happens within 30 days of your visit, but it could take up to 90 days.

How long is this card authorization valid?

It is only valid for 90 days. If you owe any balance after your insurance pays, we will notify you within 90 days.

Why do you want my email address?

Your email will only be used for billing and customer service purposes. We will not sell or disclose your email to any third parties. Email is simply faster than postal mail so you can get a full 10 days notice before your card is charged. If you do not have an email, we will send a first-class letter that will arrive about 2 to 5 days before your card is charged.

Questions about payment?

Please contact our payment services team at 855-631-4563.