How We Use Credit Cards
We know you worry about a lot of things when it comes to health care, but you don’t need to worry about our credit card practices. Paying by credit card is becoming standard practice in healthcare, and is safe, quick and easy! That’s why we always ask for your credit card at check-in. If any balance is due after your insurance pays, we’ll notify you before charging the card.
Why is this practice in place?
It’s safe, green and practical. None of the information associated with your card is stored in our system so you don’t need to worry about security. Using a credit card to pay helps save paper, which is better for the environment. Credit cards are also a faster and less expensive payment method so we can keep offering affordable pricing to you and your family.
What is the credit card practice?
Any patient with insurance will be asked to provide a credit card at the time of service. This is to cover any amount your insurance does not pay which usually happens for plans with a deductible or if you had a service your plan does not fully cover.
How does it work?
1. At the time of your visit, our staff will authorize your card. You may see a $1 authorization appear on your account to make sure the card is valid. Don’t worry– it’s not a charge and it will not go through.
2. For your security, we do not store your credit card number in our system. Your card information can only be accessed for 90 days by the nation’s largest credit card processing company, First Data.
3. As a service to our patients, we automatically submit your medical claim to your health insurance company. When your insurance determines the amount that is “patient responsibility,” we charge it to the card you provide.
4. Don’t worry– before we charge your card, we’ll give you a heads up. A notification will be emailed to you and we will charge your card seven days after sending the email. If you do not have an email address, a paper notice will be sent to you. During this time, you can contact our Payment Services team at 855-631-4563 with any concerns.