Frequently Asked Questions

 


  • DO I NEED AN APPOINTMENT?
    • No. All of our clinics are “no appointment needed.” To minimize your wait by joining the line before arriving, or picking a time later that day that works best for you, use our Urgent Care Pass.

  • WHAT IS URGENT CARE PASS?
    • Urgent Care Pass helps make your visit even easier. Next time you need us, you can minimize your wait by joining the line before arriving or picking a time later that day that works best for you.

  • SHOULD I GO TO THE EMERGENCY ROOM OR URGENT CARE?
    • Depends on the injury or illness. When an injury or illness is serious but not life threatening choose urgent care. For more severe or life threatening conditions visit the ER. If you’re not sure how severe your injury or illness may be, then you may want to consult with the ER first.

  • WHAT SERVICES DO YOU OFFER?
    • We treat most injuries and illnesses: everything from fevers, fractures and allergic reactions to lacerations, burns and broken bones.

  • WHAT VACCINES ARE AVAILABLE?
    • Some of the vaccines we offer are: Hepatitis B, flu shots, MMR, Pneumonia, Tetanus, Tetanus Diphtheria and Pertussis, and Chickenpox.

  • WILL YOU REFILL MY PRESCRIPTION?
    • Yes, we will! We offer a variety of the most commonly prescribed medications on site. We do not bill insurance for prescriptions, but we do accept cash and major credit cards.

  • DO YOU OFFER PRIMARY CARE SERVICES?
    • Yes, we do. However, while we offer primary care services, our clinics are not intended to replace your primary care physician.

  • HOW LONG IS THE WAIT?
    • The average visit will have you in and out in about an hour.

  • WHAT DO I NEED TO BRING TO MY VISIT?
    • Please bring your primary insurance card, secondary insurance card (if you have one) and the policyholder’s name, date of birth and Social Security number.

  • WHAT INSURANCE DO YOU ACCEPT?
    • We participate with most major health insurance plans and are able to bill them directly. Visit our insurance page for a detailed list. If you have an HMO plan, please be sure to check with your insurance company or us first.

  • WHY DO YOU ASK FOR MY CREDIT CARD?
    • Paying with a credit card is safe, green and easy which is why we always ask for your card at check-in if you have insurance. At the time of your visit, our staff will authorize your card and if any balance is due after your insurance pays, we will notify you before charging the card.

  • HOW MUCH WILL THE BASIC VISIT COST, AND IS PAYMENT EXPECTED AT TIME OF SERVICE?
    • The cost of your visit depends on what services are required to diagnose your illness, assess the severity of your injury or treat your condition. The average cost for a basic visit can be between $125 and $250, but the amount you pay depends on your insurance. Most health plans require you to make a co-payment at the time of service and some plans may have an annual deductible. If you don’t have insurance, we offer simple, straightforward pricing and treat a variety of injuries and illnesses at set rates. Payment in full is required at the time of service, and we accept cash, personal check or credit card.