I am a regional operations director, overseeing 17 of our clinics in the Chicago and Wisconsin areas. I work very closely with the multi-site managers in these areas, and provide support and guidance to them on various operations items. This includes their development, clinic processes, patient experience, and employee performance. Additionally, I collaborate with our VP of clinic operations and my colleagues to develop new processes and improve clinic efficiency.
My career path with PIC started when I joined them as a patient care coordinator in July 2016. About a year later, I applied and interviewed for a multi-site manager position with our Chicago North offices. I was offered the role in August 2017. From there, I worked very hard to build great teams within the clinics by supporting the staff and cultivating a culture of accountability and teamwork. As a result, my clinics had low employee turnover, growth in patient volume, and high CSAT (patient satisfaction) scores. This ultimately helped lead to my promotion to regional operations director (ROD).
I have seen this day in and day out for the past 6-7 months, as PIC navigates the challenges of the COVID-19 pandemic. Our providers and clinic staff have worked long hours to ensure the people in our community could get the care they needed. Rain or shine, they have been out there – screening patients, providing curbside healthcare services, meeting long lines of people awaiting COVID tests, and keeping up with all of our patients’ needs in an unprecedented time. The energy and teamwork they have demonstrated throughout this difficult and uncertain time has been incredible to witness.
I have always appreciated everyone’s willingness to help. Our clinic support teams truly do support us. They are always there to help whenever needed. You can go to anyone with a question and they will help you find the answer. I love the culture we have at PIC and I really feel cared about.
PIC is a great place to work, especially if you are looking for growth opportunities and an energetic environment!