Physicians Immediate Care

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WilliamConnors2

William Connors

I am currently the Third Party Collections Specialist Team Lead in the workers' compensation department.  We work with patients, employers, insurance companies as well as our clinics, billing, and cash posting departments to resolve outstanding workers compensation invoices in a timely manner.  I provide direction to my team when they have questions and I create processes to assist them in performing their duties more effectively.  I provide updates to management in regards to the accounts receivable and answer any questions they may have.

I interviewed with PIC in July 2016 through Medix Staffing Agency for a workers compensation collector position and was hired.  After my probationary period ended in December 2016, I was hired by PIC as a workers' compensation third party collection specialist.  In May 2018, I was encouraged by some of my co-workers in the workers' compensation department to apply for the team lead position that had opened up.  I applied and was promoted to team lead.

I enjoy what I do and I enjoy assisting the collection staff in resolving their issues and making the department a fun place to come to work.  I hope to continue working at PIC and assist whoever I can whenever I can to make staff and patient experiences positive ones.