Interview with Physician Immediate Care's William Connors

William Connors

I am currently the Third Party Collections Specialist Team Lead in the workers' compensation department. We work with patients, employers, insurance companies as well as our clinics, billing, and cash posting departments to resolve outstanding workers compensation invoices in a timely manner. I provide direction to my team when they have questions and I create processes to assist them in performing their duties more effectively. I provide updates to management in regards to the accounts receivable and answer any questions they may have.

Can you describe your career path at PIC? Where did you start and how did you get to where you are now? And how do you see your career continuing to develop at PIC?

I interviewed with PIC in July 2016 through Medix Staffing Agency for a workers compensation collector position and was hired. After my probationary period ended in December 2016, I was hired by PIC as a workers' compensation third party collection specialist. In May 2018, I was encouraged by some of my co-workers in the workers' compensation department to apply for the team lead position that had opened up. I applied and was promoted to team lead.

I enjoy what I do and I enjoy assisting the collection staff in resolving their issues and making the department a fun place to come to work. I hope to continue working at PIC and assist whoever I can whenever I can to make staff and patient experiences positive ones.

PIC's mission is "to provide remarkable care you can count on, when and where you need it." Can you tell us how you see that mission playing out each day at PIC?

I see our mission at work every day in our daily interactions with patients who have concerns in regards to their outstanding balances. We guide the patients through the worker's compensation process from filing a first report of injury with their employer, to having their invoices processed for payment by the insurance carrier. We provide the patients with payment options should their claim be denied. We treat everyone with courtesy and respect. We work together to ensure we provide remarkable care the patient can count on when and where they need it.

What's something you appreciate about PIC that people wouldn't know unless they worked there?

What advice would you give to someone applying for a role at PIC?

Amelia

Virtual Assistant